Part 2
When we define and understand the various components involved in a task input and output, we develop a real picture of the task performance to-date and we are able to assess means to improve real productivity going forward. If the assessment is for forensics purposes, to evaluate a claim for example, then understanding all the components of input and output is key in assessing the effect of various claim factors on real productivity.
As important as it is to understand and appreciate the current state of the industry deficiency, I’ll be publishing a full article soon on Normalized productivity. Stay tuned.
